User Guides, Links

and FAQs

Help and Resources

System User Guides and Videos

Helpful Resources

Workforce Management Administrators Support Page

Our Knowledge Base now provides comprehensive guidance on various aspects of our system. This includes instructions on accessing your account and registering, navigating our supplier portals, managing roles and worker subscriptions, setting up and using the Workforce by Avetta Mobile App and other support materials.

Malabar Resources Business Rules

The Business Rules specify the requirements of the documents you upload in the system. Ensuring your documents meet these requirements will save time and have your business and workers approved faster.

Adding and Removing a Cardholder (print and scan)

Complete and return this form if you have a new worker who is already registered to a different company in the system, and you need them added to your company. Workers can be removed from your company by an administrator directly in the system. Instructions on how to complete this process are available under the End Employment sub-heading of this page:

Quick Submit Verification Supplier Portal Overview

Frequently Asked Questions

Please click to expand the FAQ below.

Where do I register in the system?

Select HOW TO REGISTER to find the sites and projects that require contractor registration, and the instructions to do so.


How much does registration cost?

Worker registration costs $50 + GST per person which includes the management of roles, verification of documents, supply of card and first year’s registration. A tax invoice will be supplied on payment.

What documents do I need to upload to register?

  • Passport-sized photograph
  • High risk licences
  • Trade or tertiary qualifications
  • Certificates or statements of attainment

How does the system benefit contractors?

Registration ensures you are aligning to Malabar Resources safety, health and risk management policies.
The system is your opportunity to prove your workers have the qualifications and competencies work safely for Malabar Resources.

Benefits include:

  • joining an online database of trusted and qualified businesses workers
  • having higher quality work opportunities because you can prove you’re fit to work
  • maintaining an online, portable profile
  • receiving electronic reminders to stay compliant and ready to work
  • having licences, competencies, inductions, and documents verified by qualified auditors and industry specialists
  • managing your own profile – roles, competencies, and training – in the system at any time, 24/7
  • accessing a support centre of industry and software specialists if you need help reaching compliance or navigating the system.
  • enjoying a transparent cost model

Who do I contact if I have questions about the system?

You can contact Avetta, who manages the system on behalf of Malabar Resources. Visit Contact Us for details.